"Contempt prior to investigation keeps a man in everlasting ignorance."
~ Herbert Spencer ~
We think we know so much- about people, situations, what everything means, and the reason things are the way they are. And we shut the door on so many opportunities by being truculent and locking them out of consideration or possibility before they've even had a chance to breathe air, or to properly speak.
I make sure I understand what's being offered before I accept or decline.
I have a tendency to think big shot people will somehow swoop down and give me the break I long for, like winning the networking lottery- that my ship will come in if I just meet the right influential individual. And maybe that's true, but maybe it's not.
If I want specific results, I have to work for them. No matter how much I want to believe it's otherwise, no one cares as much about my dreams and aspirations as I do, so it's up to me to make them a reality.
I stop waiting for other people to make things happen for me, and make them happen for myself.
Cursory responses to e-mails just to respond are almost as bad as no response at all. I think we need to be mindful of our purpose and intentions. If we seek to stay on top of our incoming mail, that's admiral, but if we are so fast with our returns that we don't take the time to absorb or appreciate what is actually being said in the original e-mail, then we miss the mark we're aiming for. A hasty reply that in no way addresses the content we're replying to dismisses our customers and contacts rather than showing them that we care.
I make sure my actions are in alignment with my true intentions, and manage my business with the care it deserves.
We think we need time off- to sleep, to relax, to play, to dream, but maybe what we really need is a more relaxed and playful approach to our lives. Perhaps, what's really called for is a slightly earlier bed-time, a sense of humor, an ability to enjoy whatever is happening and find the fun in it, and a need to plan activities in the midst of our busy-ness that incorporate our passion, our enthusiasm, and our vision for the future.
So often we think it's the BIG fix that's called for- the dramatic shift that promises to change everything. And yet, more often than not, it's the little adjustments over time that make the big fix an actual reality.
I stay the course on the small adjustments in my life towards better living, and trust them to make the big change I long for over time.
"Professionalism is a frame of mind, not a paycheck."
~ Cecil Castle ~
How, as polite customers, are we supposed to deal with hostile, or unhelpful customer service representatives? When calmly pointing out our problem seems to instigate annoyance in the person before us, or on the phone, who is there to be of service, what are our options? Getting annoyed doesn't help. And neither does anger, extreme patience, or even common sense.
The truth is that as customers, we are often mistreated- told we are wrong, that what we want is not possible to do (even if we've done it before), that what clearly is actually is not (the cold coffee is freshly brewed- I just made it)...
Of course, good customer service exists as well, and is always a pleasure, but when we are faced with difficult people in the service business, what should our strategy be?
I experiment with myriad approaches when dealing with unhelpful people, and hope that by showing them consideration and understanding, that they might respond in kind.
"To decide is to walk facing forward with nary a crick in your neck from looking back at the crossroads."
~ Betsy C. Garmon ~
The most powerful personal growth that we can experience comes from our making an initial decision- that we will no longer betray ourselves, overeat, lie, settle for less than we deserve, or whatever our decision may be. We have to stop caring so much what other people think, or do, and decide for ourselves what we want and what's best for us. And then, once we know, we can work towards it, doggedly, like a beaver building his dam.
I make the decision to do what it takes to achieve the results that I want.