"Technology brings you great gifts with one hand and stabs you in the back with the other."
~ CP Snow ~
We are forced by circumstance to become largely self-sufficient when it comes to tech support. It's almost a given that an inquiry phone call will ultimately drive us back online. Many companies these days unabashedly announce that no humans are reachable except by email... and we may feel frustrated, but we manage. We watch a YouTube video or search google a new way, and something is lost and something is gained and a little tidal pool is formed where technical and human needs align and crash.
Live human interaction has unmatched technical benefits.
